Hello Chingwei,
Thank you for contacting Arc'teryx.
I am sorry to hear you are having issues with your product.
I know that Cory previously told you to send your jacket into us here in Vancouver Canada, but to expedite the warranty process, please contact Michael Chen from Starlike International Ltd. at the following email address:
[email protected] If you have any questions, please contact our Customer Service Representatives at 1-866-458-BIRD (2473) (Monday to Friday, 9am to 5pm, Pacific Time).
Kind Regards,
Arc'teryx Service Team - Nicole
ARC'TERYX Equipment
www.arcteryx.com
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Summary: Service Forms: WAFORM Customer No 1037528
Model No/ Description:
The style is theta at nightshade gray M I bought the coat on2011/11 five years just to wear 8times and never washed Today I find the coat has problem, the strip off on the right cuff,Completely stripped with the coat Part of the hot fit are fall off too Inner suture are fall off It is not uncomfortable for me to wear I bought very expensive and hope the high quality but it is not frequently used Please contact us as soon as possible thank you
Description of Damage:
The style is theta at nightshade gray M I bought the coat on2011/11 five years just to wear 8times and never washed Today I find the coat has problem, the strip off on the right cuff,Completely stripped with the coat Part of the hot fit are fall off too Inner suture are fall off It is not uncomfortable for me to wear I bought very expensive and hope the high quality but it is not frequently used Please contact us as soon as possible thank you
Address entered on Form:
No.1,Ln.34,Rongxing St.,Tanzi Dist.,Taichung City 427,Taiwan (R.O.C), Taichung, XX, 427, TW
Please reference: Service Request Warranty Setup (RefNo. 2853169) on all correspondence.
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